Rap or Rock & Roll?

I was driving my teen-aged daughter somewhere on a Saturday morning … and as teen-aged daughters usually do, she promptly plugged her phone in to the car’s music system and started her playlist. Immediately a blast of loud hip hop laced with profanity filled the car, she looked at me and said “sorry — this … Read more

Customer Experience – lessons from a Chaiwallah

Creativity, leadership and execution – regardless of what business you are in and how small or big your operation is, for a customer facing engagement you pretty much have to have apply these same fundamental skills. The thought came to my mind as I sat in my car waiting for our order and watched the … Read more